1. Introduction
These Terms of Service ("Terms") govern your use of the services provided by Elevanty BV ("we," "our," or "us"), a company registered in Belgium. By accessing our website, using our services, or engaging with us, you agree to be bound by these Terms.
These Terms comply with Belgian law, EU consumer protection regulations, and other applicable European legislation.
2. Company Information
Company: Elevanty BV
Address: Bd Roi Albert II 4, 1000 Bruxelles, Belgium
Phone: +32 (0) 499 411 000
Email: legal@elevanty.com
VAT Number: BE1025958310
Company Registration Number: 1025.958.310
Registration Court: Brussels Commercial Court
3. Services Description
Elevanty BV provides premium consultation and design services for home appliances and smart solutions, including:
- Project consultation and planning services
- 3D design and visualization services
- Product selection and sourcing
- Installation coordination and support
- Ongoing maintenance and support services
4. Acceptance of Terms
By using our services, you confirm that:
- You are at least 18 years old and have legal capacity to enter into agreements
- You have read, understood, and agree to these Terms
- You will comply with all applicable laws and regulations
- You provide accurate and complete information when using our services
5. Service Booking and Payment
5.1 Consultation Services
- Initial consultations may be offered free of charge
- Detailed project consultations require a signed agreement
- Payment terms are specified in individual service agreements
- All prices are quoted in Euros (€) and include applicable VAT
5.2 Payment Methods
- Bank transfer to our Belgian business account
- Credit card payments (Visa, MasterCard, American Express)
- Invoice payment with agreed payment terms
5.3 Late Payment
Late payments may incur interest charges at the rate of 8% per annum, plus any collection costs incurred.
6. Cancellation and Refund Policy
6.1 Consultation Services
- Free consultations may be cancelled up to 24 hours before the scheduled time
- Paid consultations may be cancelled up to 48 hours before the scheduled time for a full refund
- Cancellations within 48 hours may incur a 50% cancellation fee
- No-shows will be charged the full consultation fee
6.2 Project Services
- Project cancellations are subject to the terms specified in individual agreements
- Work completed up to the cancellation date will be invoiced
- Refunds for unused prepaid services will be processed within 30 days
7. Intellectual Property Rights
7.1 Our Intellectual Property
- All designs, concepts, and materials created by us remain our property until full payment is received
- Our brand name, logo, and website content are protected by intellectual property laws
- You may not reproduce, distribute, or use our intellectual property without written permission
7.2 Your Intellectual Property
- You retain ownership of your project requirements and specifications
- You grant us a license to use your information solely for providing our services
- We will not disclose your confidential information to third parties without permission
8. Limitation of Liability
8.1 General Limitation
Our total liability for any claims arising from our services is limited to the amount paid for the specific service giving rise to the claim.
8.2 Exclusions
We are not liable for:
- Indirect, consequential, or punitive damages
- Loss of profits, data, or business opportunities
- Damages caused by third-party products or services
- Force majeure events beyond our reasonable control
8.3 Force Majeure
We are not liable for delays or failures caused by events beyond our reasonable control, including natural disasters, government actions, or supplier failures.
9. Warranties and Disclaimers
9.1 Service Warranties
- We warrant that our services will be performed with reasonable care and skill
- We will use reasonable efforts to meet agreed timelines
- Our designs will comply with applicable building codes and regulations
9.2 Disclaimers
- We do not guarantee specific outcomes or results
- Our recommendations are based on available information and may require adjustment
- We are not responsible for third-party product performance or compatibility
- Website availability and functionality are provided "as is" without warranties
10. Privacy and Data Protection
Your privacy is important to us. Our collection, use, and protection of your personal data is governed by our Privacy Policy, which forms part of these Terms.
We comply with the General Data Protection Regulation (GDPR) and Belgian data protection laws.
11. Confidentiality
We maintain strict confidentiality regarding your project information and personal data. We will not disclose confidential information to third parties except:
- With your explicit written consent
- To our employees and contractors who need to know for service provision
- When required by law or court order
- To protect our legal rights or prevent fraud
12. Termination
12.1 Termination by You
You may terminate our services at any time by providing written notice. Termination is subject to our cancellation and refund policies.
12.2 Termination by Us
We may terminate services if:
- You breach these Terms or applicable laws
- You fail to make timely payments
- You provide false or misleading information
- We are unable to provide services due to circumstances beyond our control
12.3 Effect of Termination
Upon termination:
- All outstanding payments become immediately due
- We will deliver any completed work
- Your access to our services will cease
- Our confidentiality obligations continue for 5 years
13. Governing Law and Jurisdiction
These Terms are governed by Belgian law. Any disputes arising from these Terms or our services will be subject to the exclusive jurisdiction of the courts of Brussels, Belgium.
However, you have the right to bring disputes to the Belgian consumer protection authorities or use alternative dispute resolution methods as provided by Belgian law.
14. Changes to Terms
We may update these Terms from time to time. We will notify you of material changes by:
- Posting updated Terms on our website
- Sending email notifications to registered users
- Displaying prominent notices on our website
Your continued use of our services after changes constitutes acceptance of the updated Terms.
15. Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect. Invalid provisions will be replaced with valid provisions that most closely match the original intent.
16. Entire Agreement
These Terms, together with our Privacy Policy and any specific service agreements, constitute the entire agreement between you and Elevanty BV regarding our services.
No oral modifications or additional terms are binding unless agreed to in writing by both parties.
17. Contact Information
If you have questions about these Terms or need to contact us regarding legal matters:
Legal Department: legal@elevanty.com
General Inquiries: info@elevanty.com
Phone: +32 (0) 499 411 000
Address: Elevanty BV, Bd Roi Albert II 4, 1000 Bruxelles, Belgium
18. Consumer Rights (Belgian Law)
As a consumer in Belgium, you have additional rights under Belgian consumer protection laws:
- Right to clear information about services and pricing
- Right to cancel certain services within cooling-off periods
- Right to fair contract terms
- Right to access consumer protection organizations
For consumer complaints, you may contact:
Belgian Federal Public Service Economy: economie.fgov.be
European Consumer Centre Belgium: www.eccbelgium.be