1. Introduction
Elevanty BV ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us.
This policy complies with the General Data Protection Regulation (GDPR) (EU) 2016/679 and Belgian data protection laws, including the Belgian Data Protection Act of 2018.
2. Data Controller Information
Company: Elevanty BV
Address: Bd Roi Albert II 4, 1000 Bruxelles, Belgium
Phone: +32 (0) 499 411 000
Email: privacy@elevanty.com
VAT Number: BE1025958310
Company Registration Number: 1025.958.310
3. Personal Data We Collect
3.1 Information You Provide
- Contact Information: Name, email address, phone number, postal address
- Project Information: Project requirements, budget, timeline, property details
- Communication: Messages, feedback, consultation preferences
- Account Information: Login credentials, profile preferences
3.2 Automatically Collected Information
- Technical Data: IP address, browser type, device information, operating system
- Usage Data: Pages visited, time spent, links clicked, search queries
- Cookies: Session cookies, analytics cookies, preference cookies
3.3 Third-Party Sources
- Business Partners: Referral information from trusted partners
- Public Sources: Publicly available business information
4. Legal Basis for Processing
We process your personal data based on the following legal grounds:
- Contract Performance: To provide consultation services and fulfill agreements
- Legitimate Interest: To improve our services, prevent fraud, and ensure security
- Consent: For marketing communications and non-essential cookies
- Legal Obligation: To comply with applicable laws and regulations
5. How We Use Your Personal Data
- Service Provision: To provide consultation services, 3D design, and project management
- Communication: To respond to inquiries, provide updates, and send notifications
- Marketing: To send relevant offers, newsletters, and promotional materials (with consent)
- Improvement: To analyze usage patterns and enhance our services
- Compliance: To meet legal and regulatory requirements
- Security: To protect against fraud and ensure system security
6. Data Sharing and Disclosure
We may share your personal data with:
- Service Providers: IT services, hosting providers, analytics services
- Business Partners: Trusted partners involved in project delivery
- Legal Authorities: When required by law or to protect our rights
- Professional Advisors: Lawyers, accountants, and consultants
We ensure all third parties maintain appropriate security measures and comply with data protection requirements.
7. International Data Transfers
Your personal data is primarily processed within the European Economic Area (EEA). If we transfer data outside the EEA, we ensure:
- Adequacy decisions by the European Commission
- Standard contractual clauses approved by the European Commission
- Binding corporate rules for intra-group transfers
- Other appropriate safeguards as required by GDPR
8. Data Security
We implement appropriate technical and organizational measures to protect your personal data:
- Encryption of data in transit and at rest
- Regular security assessments and updates
- Access controls and authentication measures
- Employee training on data protection
- Incident response procedures
9. Data Retention
We retain your personal data only as long as necessary:
- Active Clients: Duration of service provision + 7 years for legal compliance
- Prospects: 2 years from last interaction (with consent renewal)
- Marketing Data: Until consent withdrawal or 2 years from last engagement
- Technical Data: 12 months for analytics and security purposes
10. Your Rights Under GDPR
You have the following rights regarding your personal data:
- Right of Access: Request a copy of your personal data
- Right of Rectification: Correct inaccurate or incomplete data
- Right of Erasure: Request deletion of your personal data
- Right to Restrict Processing: Limit how we use your data
- Right to Data Portability: Receive your data in a structured format
- Right to Object: Object to processing based on legitimate interests
- Right to Withdraw Consent: Withdraw consent for marketing communications
11. Exercising Your Rights
To exercise your rights, contact us at:
Email: privacy@elevanty.com
Postal Address: Elevanty BV, Bd Roi Albert II 4, 1000 Bruxelles, Belgium
We will respond to your request within 30 days. If you're not satisfied with our response, you have the right to lodge a complaint with the Belgian Data Protection Authority (APD/GBA).
12. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience. For detailed information about our use of cookies, please see our Cookie Policy.
13. Children's Privacy
Our services are not intended for children under 16 years of age. We do not knowingly collect personal data from children under 16. If you believe we have collected such information, please contact us immediately.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by:
- Posting the updated policy on our website
- Sending email notifications to registered users
- Displaying prominent notices on our website
Your continued use of our services after such changes constitutes acceptance of the updated policy.
15. Contact Information
If you have any questions about this Privacy Policy or our data practices, please contact us:
Data Protection Officer: privacy@elevanty.com
General Inquiries: info@elevanty.com
Phone: +32 (0) 499 411 000
Address: Elevanty BV, Bd Roi Albert II 4, 1000 Bruxelles, Belgium
16. Belgian Data Protection Authority
You have the right to lodge a complaint with the Belgian Data Protection Authority:
Autorité de protection des données (APD)
Gegevensbeschermingsautoriteit (GBA)
Address: Rue de la Presse 35, 1000 Bruxelles, Belgium
Phone: +32 (0)2 274 48 00
Email: contact@apd-gba.be
Website: www.autoriteprotectiondonnees.be